How long does shipping take?

Many products are only produced after an order is placed. Therefore, before the actual shipping, there is usually a production time of about 2 to 5 business days.

The subsequent delivery time is often about 1 to 3 business days within Germany.

Is there free shipping?

Shipping within Germany is free of charge.

For international deliveries, the respective shipping costs are transparently displayed at checkout.

Where are the products made?

Production takes place – if possible – at a production site close to the delivery address.

This often shortens delivery routes and reduces unnecessary transportation.

Are the products in stock?

All items are produced only after an order is placed. This allows for smaller series, changing designs, and flexible product selection without large inventory management.

Can I have a mug personalized?

Personalization is possible for selected designs but not directly via an automatic editor.

Instead, coordination is done personally and tailored to the respective design.

How does a personalization request work?

For personalization requests, a short message with the product name or SKU and the desired text or design is usually sufficient.

Then, it will be jointly checked whether and how the design can be implemented.

Are the mugs dishwasher safe?

Most ceramic mugs are dishwasher safe and microwave safe.

However, for permanently vibrant colors, mild cleaning programs and moderate temperatures are recommended. For particularly long-lasting color brilliance, hand washing is recommended.

Why might colors vary slightly?

Colors appear differently depending on the screen, light, and material. Especially with watercolor illustrations, subtle nuances can vary slightly on different displays.

What happens if items are damaged?

If an item arrives damaged, a short message with a few photos of the damage and the packaging will help.

This allows for quick review and a straightforward solution.

Will I receive tracking information?

As soon as tracking data is available, a tracking number will be provided.

This allows you to track the shipping status of your order.

Are all designs available on every product?

Not every design is automatically available on all products. Some illustrations, for example, work better on specific mug shapes or materials.

How can I get in touch?

For questions about products, orders, or personalization, you can always use the contact page.

Many inquiries are answered personally and individually coordinated.