Help & Complaints

MANO ET ARTE · HELP & SUPPORT

Personal Support instead of anonymous return processes

Many Mano et Arte products are custom-made only after an order has been placed. Therefore, in case of questions or problems, the focus is not on an automated process, but on the simplest and most personal solution possible.

Damaged or faulty items

Should your order arrive damaged or have a production defect, please contact me as soon as possible after receiving the delivery.

A few clear photos of the defect and a brief description of the problem would be helpful.

This way, the situation can be quickly reviewed and a suitable solution found together.

In many cases, this can avoid unnecessary returns and additional transport routes.

Personal Support

Every request is reviewed personally and not handled automatically.

The goal is always a fair, fast and uncomplicated solution.

Color perception & representation

Slight color deviations between screen display and printed product are technically possible.

Different monitors, display settings, and lighting conditions can affect the display.

Questions about an order

If you have any questions about an order, a product or shipping, you can contact me at any time.

I endeavor to answer inquiries as quickly as possible.